Refund & Cancellation

This policy explains when a payment made in the Newmeric Compass app can be refunded, and how to ask for one.

1. Why access is not refundable once opened

What you buy is the right to read a section of the app. There is no physical delivery and nothing to return — the content is available to you in full as soon as the payment is confirmed. For that reason we cannot take it back, and a purchase cannot be reversed once the section has opened.

Before you buy, the purchase screen names every section the plan opens and the period it opens them for. Please read it, and write to us first if anything is unclear.

2. When we do refund

We refund in full in these cases:

• Money was debited but access did not open. Tell us and we will either open the access or refund the payment, whichever you prefer.
• You were charged twice for the same plan. The duplicate payment is refunded in full.
• You were charged an amount other than the price shown on the purchase screen. The difference, or the whole payment, is refunded.
• A technical fault on our side made a purchased section unusable for a prolonged period and we could not put it right. We will extend the access or refund it.

A change of mind after a section has opened, or not using access you bought, does not qualify.

3. How to ask

Write to us within 7 days of the payment, from the email address on the account that made it. Include the date of the payment, the amount, and the plan you bought. If you have the Razorpay payment reference, include that too — it makes the check immediate.

We acknowledge every request within 48 hours and tell you our decision within 5 working days.

4. How a refund reaches you

Approved refunds are made through Razorpay to the same payment method used for the purchase. We cannot send a refund anywhere else. Once we issue it, the money usually reaches your account in 5 to 7 working days, depending on your bank.

Any access granted by the refunded purchase is withdrawn when the refund is issued.

5. Cancellation

Payments in the app are one-time. Nothing renews automatically, no subscription runs in the background, and no payment method is stored for a future charge — so there is no recurring payment to cancel.

You can abandon a payment at any point before it is confirmed simply by closing the payment window. Nothing is charged and nothing is unlocked.

You may stop using the app, or delete your account, at any time. Deleting an account ends any access remaining on it, and that unused period is not refunded.

6. Contact

All refund and cancellation requests go here.

Newmeric Compass — last updated 18 September 2026